Chat & messages: Live chat connections failing intermittently

Updates

1. Resolved Thursday 1 October 2026, 2:19 pm

   This incident has been resolved.

2. Monitoring Thursday 1 October 2026, 2:02 pm

   Our checks show this has recovered. We are keeping an eye on it before closing it.

3. Investigating Thursday 1 October 2026, 1:51 pm

   The problem is back. We are investigating.

4. Monitoring Thursday 1 October 2026, 1:44 pm

   Our checks show this has recovered. We are keeping an eye on it before closing it.

5. Investigating Thursday 1 October 2026, 1:40 pm

   We are aware of a problem affecting Chat & messages. Our team is investigating.